Privacy & enquiries
This notice explains how the Hong Kong-based Zyber Blade website handles enquiries and the technical information used to deliver and protect this service.
Who handles your information
The operator responsible for enquiry information is Zyber Blade Tech Limited. Privacy contact: support@zyberblade.com.
Information in your enquiry
We request your name, business email, organisation, service interest, whether an incident is active, and a high-level description. We also record your selected language, consent, submission time and enquiry reference. Providing an enquiry is voluntary; fields marked with an asterisk and consent are required for online submission. Do not submit passwords, personal records, forensic images, confidential documents or incident evidence.
Purpose and delivery
We use this information to assess your request, check the expertise and availability needed, and respond to you. The website forwards enquiries through Cloudflare Workers to Google Apps Script, which records a Google Forms response for the linked Google Sheet. A receipt confirms acceptance by the enquiry system, not that a team member has read it or accepted an engagement. The form does not enrol you in a marketing list.
Access and service providers
Enquiry records are intended for authorised Zyber Blade team members and partners handling the enquiry. Cloudflare provides hosting and abuse protection; Google provides the script, form and spreadsheet services. These providers may process technical information or enquiry records outside Hong Kong. Do not use this form for material requiring a specific storage location or an agreed confidential transfer channel.
Security checks and technical data
Cloudflare Turnstile checks submissions for abuse and processes browser, device and network information. The server uses the connecting IP address for rate limiting and verification. Application failure logs and operational alerts contain error codes, enquiry references and timing, not your message, contact details or credentials. Hosting and security providers may separately retain access metadata under their service settings.
Retention
For enquiries that do not become engagements, our retention period is 60 months from the last contact, unless a documented legal or dispute-related reason requires longer retention. Engagement records follow the separately agreed terms. Deletion must cover the Form, linked Sheet and any working copies; this is an operator-managed process, not automatic deletion by this form.
Access, correction and deletion requests
Use the privacy contact above to request access to or correction of your information, ask about retention, or request deletion or withdrawal of consent. Include your enquiry reference if available. We may ask for proportionate identity verification and explain any reason we need to retain particular records. Do not email passwords or incident evidence with your request.
Fonts and local previews
Google Fonts receives standard connection information when fonts load. This application does not itself include advertising trackers; hosting-level analytics, if enabled by the operator, are a separate configuration that must be reflected in this notice. A form explicitly labelled as a local preview validates data without forwarding it to Google; downloaded drafts remain on your device.
Incident enquiries
This form is not an emergency hotline. Service acceptance, availability, confidentiality terms and any response commitment must be confirmed separately in writing. Continue using your established escalation channels for an active incident.